WordPress Maintenance

Services to keep your website up to date, fully secure and looking great

website maintenance packages & Support

Protect your investment with a WordPress Care Plan, giving you peace of mind and the tools and knowledge to support your business growth.

Let us keep your website safe, up to date and running like clockwork so you can get on with running your business.

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Wordpress Maintenance Services

Why invest in wordPress maintenance?

Websites demand a lot of attention

From updates, bug fixes, security, performance, and speed optimisation, to regular maintenance, backups, monitoring for hacks and hack recovery in the worst case scenario.

As a small business, it’s difficult to find time to keep on top of website maintenance. It’s one of those tasks that gets pushed to the bottom of the ever-growing to-do-list.

I get it – you’ve got customers to serve and a business to run. The problem is that your website becomes stagnant and vulnerable to security threats.

Website Maintenance Packages

Protect

INVESTMENT £65/mo

For small business websites who need to keep their website up-to-date and running smoothly.

  • Managed WordPress hosting
  • SSL certificate
  • Priority support
  • Core WordPress updates
  • Plugin and theme updates
  • Maintenance & security​
  • Full website backups and website restore
  • 24/7 Security and malware monitoring
  • Spam fighting
  • Quarterly consultation available
  • Annual website review
  • No content updates
I NEED THIS!

Support

INVESTMENT £125/mo

For business websites that need regular updates and content management assistance.

  • Core WordPress updates
  • Plugin and theme updates
  • Maintenance & security​
  • Offsite backup of website
  • 24/7 Security and malware monitoring
  • Bi-annual website review
  • Technical SEO audit & fix
  • Technical support for any issues
  • Uptime monitoring to check performance
  • 1 hour of content support
  • 1 hour email or phone support
  • Monthly performance report
  • Quarterly consultation available
  • Reduced rate website development
I NEED THIS!

Grow

INVESTMENT £350/mo

The perfect solution for businesses that need a fully managed package. We take care of everything. 

  • Core WordPress updates
  • Plugin and theme updates
  • Maintenance & security​
  • Offsite backup of website
  • 24/7 Security and malware monitoring
  • Bi-annual website review
  • Website audit
  • Technical support for any issues
  • Uptime monitoring to check performance
  • 3 hours of content support
  • 2 hours email or phone support
  • Fastest response time
  • SEO health checks
  • Page reviews and design changes to improve usability and functionality
  • Reduced rate website development
I NEED THIS!

6 Reasons You Need a WordPress Care Plan

WordPress care plans will SAVE TIME – Keeping your website up to date, backed up and secure can be time consuming and a little tedious. PEACE OF MIND – All core software, plugins and themes updated on a weekly basis. SECURE BACKUP – Rest easy that if anything ever goes wrong your website can be restored quickly. SECURITY – Constant security monitoring to keep any nasty intruders out. TROUBLE SHOOTING – If anything goes wrong or you’re hacked we’ll fix your site and get it back online asap. PRIORITY SUPPORT – Assistance with basic content management across the site.

reassurance our website remains secure

Tree Duck Design provide a thorough, high quality service offering a prompt and efficient resolution to any technical issues which we just wouldn’t have the knowledge or capacity to deal with in-house.

The monthly care plan provides us with the reassurance that our website remains secure, user friendly and up to date for our users, as well as offering creative input from Jennie as to how improvements can be made.
Katie gentry
Freewheelers Theatre & Media

WordPress Care Plan FAQs

The Protect Plan is great if you just need your core WordPress, plugins and theme kept up to date and your website running smoothly.

If you want content updates included then you’ll need the Support or Growth plan. The focus for these updates is around security and performance to keep your website functioning as it should.

Support time is for any updates to existing content such as editing text, swapping out images, adding a blog post, change titles etc. We can add new page content, however, unless you are also on one of our SEO Plans, we do not optimise new content for search engines. If you’d like to discuss SEO take a look at our SEO Plans and get in touch.

For any new development work such as a new plugin or new feature, this would be scoped out as a mini project and priced accordingly. Please note monthly support time does not roll over and it is up to you to make requests.

All website updates or issues need to go through our Support Desk (email any requests to help@treeduckdesign.com) so that we can action these quickly and effectively.

All support requests are handled in house and we don’t out source.

Our turnaround is normally one to two business days. For our SEO Plan clients we aim to complete requests within 24 hours. Obviously it depends on when the request comes in and what it involves.

Common causes of a slow website are unoptimised images and external embedded media and ads. Full-sized images can consume a lot of bandwidth while loading. We use a premium plugin to optimise your images and your website.

Plugins may also be causing issues, as just like external embedded media, plugins can bring in resources from other websites. We can perform some investigative work to see what plugins could be causing this.

For regular speed and image optimisation you will need to be on an SEO Plan to keep speed monitored and fix any issues.

Our care plans include managed WordPress hosting. Each website is hosted on a fast, secure server and includes SSL certificates, daily backups and Content Delivery Network (CDN). Heavy pages & long distances from the origin slow down sites. Your site will be served up faster with CDN! 

Our security activities include daily security scanning, uptime monitoring, malware detection, blocklist monitor, firewall (WAF), premium security software to detect intrusions and features to keep your website as protected as possible.

Our hosting, security software and processes are designed to ensure this doesn’t happen. However, it is still possible but rare. For example, if a software vulnerability isn’t patched quickly enough by the software developer then your site is vulnerable.

Malware will be cleaned up after a security breach and invoiced at an hourly rate as it is difficult to know how long it will take before looking into it. This has not yet happened with our websites but we have seen serious hacks with websites where they have not been maintained or are using out of date software.

We are happy to talk through anything you need regarding your website and how you can use it to further meet your business goals. We normally review initial goals and look at how the business is evolving and what else you may need to consider as you grow, including updating your content, generating more traffic and leads via search engine optimisation etc. Get in touch.

We can help with any WordPress website even if we did not build it. However, we will need to go through a Website Audit & Tune Up @£100 before we can migrate your website to our hosting and care plan.

If you already have a website built on another platform we can migrate your content over to WordPress and rebuild your website. Just get in touch and we will give you our honest advice.